TERMS OF USE
Welcome to YOKE!
To summarize: by using YOKE you agree to these Terms of Use (the “Terms” or “Terms of Use”).
These are YOKE’s Terms, and they apply to all users of the YOKE platform. “We,” “our,” “us,” or “YOKE” refers to YOKE Global Inc. and our subsidiaries, including but not limited to NIL Club LLC (“NIL Clubs”). “YOKE” refers to this platform and the services offered by us (our “Services”). By using the Services, you acknowledge that you have read, fully understand, and agree to these Terms as well as our Privacy Policy. If you do not agree then you may not access or use our Services.
PLEASE NOTE THAT THESE TERMS INCLUDE AN AGREEMENT TO ARBITRATE DISPUTES AND A WAIVER OF JURY TRIAL AND CLASS PROCEDURES FOR ANY DISPUTE RELATED TO OR ARISING FROM YOUR USE OF ANY PLATFORM MAINTAINED BY YOKE, INCLUDING ITS NIL CLUB PLATFORM.
Your account
To summarize: You must be at least 13 years old to register for an account. You are responsible for your account. You can delete your account by emailing us at info@yoketeam.com. We can disable your account at our discretion.
When you create an account you agree to provide us with current, truthful, and accurate information, in good faith, and agree to keep your information updated if it changes. The YOKE platform is designed for users at least 13 years of age. To create an account, you must be at least 13 years old. To join a creator’s membership as a fan, or provide a membership as a creator, you must be at least 18 years old or have your parent’s or guardian’s permission. We reserve the unilateral right to suspend, restrict, or delete any account that fails to comply with the Terms, including without limitation these stated age requirements. You are solely responsible for any action taken when anyone is signed into your account, as well as the security of the account. Please contact us immediately at info@yoketeam.com if you believe your account is compromised.
You can permanently delete your account at any time by contacting us. We can terminate or suspend your account at any time at our discretion. We can also cancel any membership subscriptions and remove any descriptions, posts or benefits at our discretion. You may not bring a claim against us for suspending or terminating another person’s account, and you agree you will not bring such a claim. If you try to bring such a claim, you will be responsible for any damages caused, including reasonable attorneys’ fees and costs. These Terms remain in effect even if you no longer have an account.
If you are a creator, your account is tied to your creative output and cannot be sold or transferred for use by another creator.
With your permission, we may give other websites or services the ability to verify information about your YOKE account or perform actions on your behalf. This permission is asked for when you connect your YOKE account to these other websites or services. You can learn more in our Privacy Policy.
All about being a creator
To summarize: A creator is someone who creates a membership page or teams up with other creators for a shared membership page on YOKE to engage with fans who have purchased memberships from YOKE to support the creator’s creations. A NIL Club is an example of a shared membership page. There are a lot of details below involving payments, fees, taxes and restrictions that you should read in full if you are a creator. The posts that are on a membership page or shared membership page are referred to as “creations” in these Terms.
Membership
To become a creator, simply create your account and launch your page to start your membership. When you join YOKE, you become part of the YOKE community. You can use creator tools that YOKE provides, showcase your creations, and receive revenue from your page. Memberships are for your most passionate fans. On YOKE, you can provide your fans something exciting that gives them unique benefits they want, like additional access, merchandise, exclusivity, and engaging experiences. In turn, you will receive loyal support from your fans, and revenue from memberships that fans have purchased from YOKE. Membership can come in the form of subscriptions where fans are paying monthly for membership to your page or in the form of one-time payments where fans buy only one month of membership rather than starting a subscription. YOKE may assist in generating content on your shared membership on your behalf to optimize your shared membership page. You may remove these posts through the app or by contacting us at info@yoketeam.com.
Shared Membership Pages
YOKE’s policy is to split proceeds earned from a shared membership page evenly between each of the contributing creators at the time of the payment. If creators agree to a different earnings structure for the shared membership page, please request modification by email at info@yoketeam.com.
Creators grant a license to YOKE to have their name and image shown on the applicable Participating Athletes section of the YOKE NIL Club website. Creators that are members of a shared membership page are required to be shown on the site in the Participating Athletes section and are also required to make a contribution to the page in order to be compensated. Contributions include, but are not limited to:
Allowing the use of their Name and Image on club materials.
Rendering promotional services to drive traffic to the club.
Licensing, contributing to, and publishing content for consumption by the members.
If you have any questions at all about the Participating Athletes section, contributions, or shared membership pages, please contact us at info@yoketeam.com.
Any creator who does not contribute to the club in a manner listed above will not be compensated. In the event that a creator is inactive, YOKE may, at its sole discretion, suspend the inactive creator’s account if it determines that such action is in the best interest of the creator’s club and/or other Participating Athletes. Creators who delete their accounts or have their accounts suspended will be removed from the Participating Athletes section.
Payments
As a creator you make your membership available on YOKE, and we provide membership to your fans. We also handle payment issues such as fraud, chargebacks, and resolution of payment disputes. We try to provide timely access to your funds, but you may occasionally experience delays in accessing your funds. We may also block or hold payments for violations of our policies—including these Terms of Use—or for compliance reasons, including collecting tax reporting information. When payments are delayed or blocked, we try to communicate the reason to you promptly. If you have questions about a payments block, please reach out to us at info@yoketeam.com. In order to protect creators, we may block fans’ payments if we believe them to be fraudulent or made for improper purposes. If a creator’s account goes inactive, is suspended, deleted, or otherwise ceases to operate and there are any unclaimed funds in the account, YOKE may contact the creator and attempt to provide the balance of any funds in the creator’s account, subject to standard fees and YOKE’s payment procedures. YOKE’s standard timing is to provide a ninety (90) day period to complete the process to pay out any eligible balance amounts. If your creator account has unclaimed funds and you need assistance with the payout process, please reach out to YOKE via email to info@yoketeam.com. In the event that the creator does not provide YOKE with the necessary information to complete final payment on their account or otherwise YOKE is not able to complete final payment to creators within the ninety (90) day period, YOKE will attempt to distribute the funds to other active Participating Athletes on the same team, subject to reimbursement of any associated costs and payment of YOKE’s processing fees in effect at the time. In the event that YOKE is unable to distribute the former creator’s account funds to other Participating Athletes, YOKE may use those funds to cover associated costs and any processing fees then in effect. Any remaining balance will revert to YOKE or be allocated as designated by YOKE.
Withdrawals
Creators must manually withdraw their earnings by logging into their account on the NIL Club app and requesting a withdrawal via PayPal or Venmo. Accounts may be subject to minimum value levels for withdrawals, which will be disclosed to creators in the NIL Club app. If a creator attempts to withdraw before having made the necessary contributions, they will receive an error that they must complete the necessary contributions. It is the creator’s responsibility to ensure they have a valid PayPal or Venmo account.
Fees
As a creator there are two types of fees associated with your membership on YOKE. The first is the platform fee, currently fifteen percent (15%). The second are relevant payment processing fees. Fees associated with being a creator are charged at the time of each successful fan payment. The payment processing fee applies to both fan payments and creator withdrawals. These fees are subject to change, but the current fee is made available to creators on the NIL Club app. Shared membership pages may have additional fees if the creators of the page select to provide special benefits to fans.
Communication Features
YOKE may from time to time offer Creators the ability to send communications through the Services using YOKE-facilitated email or text message features. These features are provided free of charge but may have limitations on the number of communications that can be sent during a specific period. When you use these services, you agree to the following:
You agree to be solely responsible for complying with all applicable laws, including without limitation the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any other relevant federal or state laws. This includes obtaining any necessary consents required by law before sending communications.
You agree to be solely responsible for ensuring that you have the necessary consents from recipients and to indemnify YOKE against any claims arising from the failure to obtain such consent.
YOKE does not participate in the initiation or sending of the communication other than to provide a channel through which the communication may be transmitted. YOKE does not determine when a communication is sent, to whom it is sent, or the content of the communication. By using YOKE’s communication feature, you acknowledge that YOKE is not a party to these communications. Creators are strongly advised to follow best practices for compliance, which can be found here.
By agreeing to these terms, you confirm your understanding and acceptance of these responsibilities and the limitations of YOKE’s involvement in your communications.
Referrals
Creators have the opportunity to earn rewards by participating in our Referral Program. This program allows you to invite creators from other groups or schools to create their own shared membership pages on YOKE. However, there are specific conditions that must be met for a referral to qualify for as a successful referral under the program and for you to be eligible to earn your reward.
The creator you refer must join a different shared membership page than you are affiliated with.
The referred creator must complete their sign-up process within 14 days of receiving your invitation.
The referred creator must be responsible for a new subscriber joining the shared membership page. This will be tracked through the referred creator’s personalized link.
The referring creator has a 60-day window from the time the bonus is awarded to withdraw it.
The referral bonus will be rewarded at the time of the first subscriber joining the referred creator’s club. The amount in the referral bonus is subject to change, but it will be visible at the time you send out the invitation.
YOKE may also offer action-based rewards from time to time. These rewards will expire in accordance with the terms at the time that they are offered with the maximum time window being 60 days unless otherwise specified. The amount of a given reward is subject to change, but it will be visible at the time you see the offer.
NIL Points Rewards System
To Summarize: NIL Points is a virtual rewards system to encourage engagement on YOKE. We can take away points if we believe you are abusing the system.
NIL Points is a virtual rewards system that lets you earn points through activities on YOKE, like engaging with brands, referring new users, or promoting the club. These points may unlock benefits or features on the platform, as described in the NIL Club app. NIL Points have no cash value, are not your property, and cannot be transferred or sold.
Brand Deals and Affiliate Links
To summarize: As a creator, you can earn from promoting brands and their products through affiliate links on YOKE. We also earn from these activities. There are specific guidelines for participation and responsibilities regarding third-party services.
YOKE facilitates opportunities for creators to partner with brands and earn revenue through affiliate links. Both YOKE and creators may earn commissions when fans or other users make purchases or engage with third-party services through these links.
Creator Responsibilities:
Creators are responsible for ensuring that all promotions, endorsements, and use of affiliate links comply with applicable laws and regulations, including consumer protection laws and disclosure requirements (e.g., FTC guidelines for endorsements).
Creators must clearly disclose their affiliate relationships when promoting products or services through YOKE.
Creators acknowledge that their participation in brand deals and use of affiliate links is subject to the terms and conditions of the respective third-party partners.
Creators must not engage in fraudulent activity, unauthorized sharing of codes or offers, or attempts to manipulate tracking systems related to affiliate links.
YOKE’s Role:
YOKE may receive commissions from partners when users access or redeem offers via the platform.
YOKE may promote brand content on the platform.
YOKE is not responsible for the content, terms, fulfillment, pricing, or shipping of
products or services offered by third-party sites or partners. Any relationship between a user and a third-party site is solely between those parties.
YOKE does not control linked services and is not responsible for their content or use. Users access linked services at their own risk.
YOKE reserves the right to suspend or disable accounts that are found to be in breach of these terms, including through fraudulent activity or misuse of affiliate programs.
Taxes
We collect tax identification information and report this to tax authorities as legally required. You are responsible for reporting any income or withholding taxes which may be due as a result of payments received. We are additionally responsible for a number of transactional taxes (e.g., state sales tax where required by applicable law). In locales where YOKE is required to collect transaction tax from fans, such applicable taxes will be disclosed. Applicable tax will not be taken from a fan payment, but rather will be charged in addition to such payment. Once settled, the tax amount will be automatically deducted for remittance to the applicable taxing authority.
Restrictions
We don’t allow creations and benefits that violate our policies. A summary of those rules is that we don’t allow:
Illegal creations or benefits.
Sexually explicit creations or creations containing nudity.
Creations or benefits that involve brand deals or affiliate links that violate applicable laws, regulations, or the terms of the third-party partners.
Misuse or unauthorized sharing of any codes or offers provided through brand deals or affiliate programs. Creations or benefits that are abusive towards other people.
Creations or benefits that promote activities, products, or services that violate a creator’s school, conference, or other organizing body’s rules (such as promoting the use of tobacco products). You are solely responsible for compliance with these rules.
Creations or benefits that use others’ intellectual property, unless you have written permission to use it, or your use is protected by fair use.
We are not required to allow any particular person or group of persons to be your fan. If your fans include people under the age of 18, then please remind them that they need permission to join your membership, and those under the age of 13 cannot use YOKE.
Ownership of creations
To summarize: As a creator, you keep complete ownership of all creations, but you give us permission to use them on YOKE. Make sure you have permission to use creations that you offer on YOKE.
You keep full ownership of all creations that you offer on YOKE, but we need licenses from you to operate YOKE effectively. By posting creations on YOKE, you grant us a royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, worldwide license to use, reproduce, distribute, perform, publicly display or prepare derivative works of your creations. You may not post creations that infringe others’ intellectual property or proprietary rights. We may ask you for consent verification for collaborators depicted in content funded through YOKE. Fans may not use creations posted by creators in any way not authorized by the creator.
All about being a fan
To summarize: A fan is someone who purchases memberships from YOKE to support their favorite creators’ creations. Through a paid membership on YOKE, fans directly interact with creators they support, using tools supplied by YOKE, and through our platform have the opportunity to engage with a greater community of fans and creators.
As a fan, you’re joining YOKE to be part of an exciting movement to support a creator’s membership while you get special benefits, which may include access to your creator, merchandise (when offered), exclusivity, and engaging experiences with the creator and fan community. In exchange, you pay YOKE for membership programs, on a subscription basis or one-time basis, to access and support creators you like.
The timing and amount of each membership subscription depends on the type of membership agreement you enter into, and the creator you support. You can see the details as you join.
To become a fan, simply meet the eligibility requirements by creating an account, adding your preferred payment method, and joining a membership program on YOKE to start supporting your creator! There are two types of memberships. One is a monthly subscription where you pay
per month. The second is a one-time payment that provides you membership for one month. These options will be presented to you in the payment flow.
You may cancel your membership payments at any time. All processed transactions are final. Terminating or lowering the tier support of membership will go into effect in the subsequent (not current) payment term.
We are not required to allow you to be a fan of any particular creator.
Creators’ memberships vary and we have limited control over the quality and specific offerings.
If you are located in a jurisdiction in which YOKE is required to charge and collect tax (e.g., VAT or sales tax), then this tax is added to the total charge. Except in limited circumstances, this tax is shown when you set up the initial membership subscription. YOKE remits all tax collected to the applicable taxing authority. As tax is largely dependent on your location, you are responsible for keeping your address complete and up to date.
Refunds
We are unable to offer refunds for any purchases made through the Services.
Billing Cycle
The subscription fee for YOKE services, along with any other charges incurred in connection with your use of the service (such as taxes and possible transaction fees), will be charged to your payment method on the date specified on your account profile. The billing cycle’s length is on a monthly basis and will continue until it is canceled. Subscription fees are fully earned upon payment. Your payment date may change under certain circumstances, for instance if your payment method fails, you alter your subscription plan, or if your membership started on a day not present in a given month.
For details on your next payment date, visit nilclub.com, simply follow the steps below:
Log in to your NIL Club account at https://nilclub.com.
Click on “Your Profile” in the top right
Click on “Manage Clubs”
Here you can see the Next charge date.
Payment Methods
To use YOKE services, one or more Payment Methods must be provided. You authorize us to charge any payment method linked to your account if your primary payment method is declined or unavailable. You are responsible for any uncollected amounts. Unsuccessful payment attempts due to expiration, insufficient funds, or other reasons may result in service suspension until a valid payment method is provided. Certain payment method may incur additional fees from the
issuer, such as foreign transaction fees or processing fees. Please consult your payment method service provider for details.
Updating Your Payment Methods
You can update your payment method at any time. Simply follow the steps below:
Log in to your NIL Club account at https://nilclub.com/profile.
Scroll down to “Payment Info”.
Click on “Replace Card” to the right of your current payment information.
Type in the information for the new card that you want to be charged.
Click on “Save Changes”.
Cancellation
You can cancel your subscription at any time, retaining access to the service until the end of your billing period. Here are the instructions on how to cancel an NIL Club Subscription:
Log in to your NIL Club account at https://nilclub.com/profile.
Click on “Manage Clubs.”
Click on “Cancel Subscription.”
Select your reason for canceling.
If you find any difficulty in executing the cancellation yourself or prefer our assistance, you can also cancel a subscription by emailing info@yoketeam.com with the following details:
The email associated with your purchase (please verify by checking your purchase receipt).
The phone number linked to your purchase.
The specific NIL Club team you subscribed to.
Your first and last name, matching the purchase details.
The type of card used for the purchase (e.g., Visa, Mastercard).
The last four digits of the card used for the purchase.
Please be aware that providing this information is only necessary if you wish for us to handle the subscription cancellation on your behalf. If you proceed with canceling the subscription independently, you do not need to provide these details.
Changes to the Price and Subscription Plans
You can change your subscription amount at any time from your account. Simply follow the instructions below:
Log in to your NIL Club account at https://nilclub.com/profile.
Click on “Manage Clubs.”
Click on “Edit Subscription.”
Select your new amount that you would like to be charged.
Click Confirm.
Acceptable use policy
To summarize: Be responsible and don’t violate our policies. You are responsible for all activity on your account. If you violate our policies, we may terminate your account. Some activities that users are prohibited from include:
Harassment, bullying, or intimidation of any kind.
Hate speech or discriminatory behavior based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other protected characteristic.
Threats of violence or harm to others.
Posting or sharing offensive, explicit, or violent content.
Engaging in or promoting illegal activities.
Violating the rules of your school, conference, or other organizing body.
If we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to prohibit you from using the Services and take appropriate legal actions.
The use of automated technologies such as scrapers, bots, spiders, crawlers, data mining tools, software, or code to access, copy, or monitor any portion of the Services is prohibited. You shall not use software or hardware designed to damage, disrupt, or intercept any data, systems, or personal information associated with the Services. Transmission of viruses, worms, Trojan horses, or other harmful software or code to the Services is strictly prohibited.
Intellectual property
To summarize: You can use our copyrights or trademarks to promote your YOKE page, but can't use them for anything else without our permission.
All trademarks, logos, and service marks displayed on the Services are registered and unregistered trademarks of YOKE and/or third parties who have authorized their use, and all materials on the Services are protected by copyright and other intellectual property rights, except where explicitly noted otherwise. Some examples of our intellectual property are the text, images, and artwork on the site, our logo, and our codebase. We grant creators a license to use our logo and other copyrighted materials or trademarks to promote their YOKE page. You may not otherwise use, reproduce, distribute, perform, publicly display, or prepare derivative works of our creations unless we give you permission in writing.
You acknowledge and agree that using our Services does not afford you any rights to the content you access, including intellectual property rights of third parties. You may not use, copy, edit or distribute content from our Services unless you obtain prior written approval from us or any third-party owner, or unless you are otherwise permitted by law.
If you believe any content on the Services infringes your intellectual property rights, you may request that we remove the content from the website by sending us a DMCA notice at info@yoketeam.com providing detailed information supporting your claim.
Links to third-party websites
The Services may link to third party websites and applications that are not operated by YOKE, including, without limitation, links to social media websites or advertiser websites (collectively, “Third-Party Sites”). Third Party Sites may have different practices than YOKE, and you acknowledge and agree that your use of such Third-Party Sites is governed by the respective Third-Party Site privacy policy, terms and conditions, and/or user guides. Any reference on the Services to any product, service, publication, institution, organization of any third-party entity or individual does not constitute or imply YOKE’s endorsement or recommendation.
Community Guidelines
To summarize: We actively monitor pages and posts on YOKE and review reported content to identify actions that harm our community.
You agree to engage with the YOKE platform in a manner that supports a positive and respectful community environment. We proactively review some pages and posts to ensure users act in ways that uphold the integrity and safety of our community. We also investigate reports of potential misconduct. Prohibited actions include any behavior we believe harms our community, such as harassment, discrimination, threats, or sharing content that undermines the values of respect and inclusivity on YOKE. Investigations may include a review of funds received by a creator and their associated activities, though we cannot estimate the time required for such reviews. In most cases, we will work with creators to address issues and allow continued use of YOKE. Please contact us at info@yoketeam.com if you observe behavior that you believe negatively impacts our community.
Disputes
EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AND YOKE AGREE THAT ANY DISPUTE (AS DEFINED BELOW) SHALL BE RESOLVED BY FINAL AND BINDING INDIVIDUAL ARBITRATION.
Arbitration Agreement - You and YOKE agree that any dispute regarding YOKE products that you purchased from YOKE whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises, including any dispute or claim as to the application, enforceability, scope, or interpretation of this agreement to arbitrate (“Dispute”), shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. A Dispute, however, does not include disagreements or claims concerning patents, copyrights, trademarks, and trade secrets and claims of piracy or unauthorized use of intellectual property, or claims for personal bodily injury, which shall not be subject to arbitration or the notice and informal process described below.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. An arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief, or statutory damages), and must follow these Terms. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE TERMS, YOU AND YOKE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION IN RESPECT TO A DISPUTE AND THAT THESE TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.
Mandatory Notice of Dispute and Informal Dispute Resolution Process - Before initiating an arbitration, you and YOKE each agree to first provide the other with a detailed written notice (“Notice of Dispute”). The Notice of Dispute must include (i) the name, telephone number, mailing address, email address, and Account number (if applicable) of the person or entity providing the notice; (ii) sufficient information to enable you or YOKE to identify any transaction at issue (including any receipts or order confirmations); (iii) a detailed statement of the legal claims asserted and the factual basis for those claims; and (iv) a detailed description of the remedy sought and an accurate, good-faith calculation of the amount in controversy.
The Notice of Dispute must be personally signed by the party initiating the Dispute (and their counsel, if represented). Your Notice of Dispute to YOKE must be sent by mail to 3405 Piedmont Rd NE STE #150 Atlanta, GA 30306, Attention: CEO. YOKE’s Notice of Dispute to you must be sent by mail or email to the most recent contact information that you have provided to YOKE.
For a period of 60 days from the date of receipt of a completed Notice of Dispute from the other party, you and YOKE agree to make attempts to resolve the Dispute prior to commencing an arbitration. If requested by the party that receives the Notice of Dispute, the other party must participate in a telephone settlement conference (if a party is represented by counsel, counsel may also participate) to discuss the Dispute. The parties agree that the Party that receives the Notice of Dispute is entitled to make an offer of judgment pursuant to Rule 68 of the Federal
Rules of Civil Procedure, which offer can be shared with any arbitrator or mediator appointed to the matter.
Compliance with and completing this informal dispute resolution process is a condition precedent to filing any formal dispute resolution proceeding, including a demand for arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in this informal dispute resolution process.
If the sufficiency of a Notice of Dispute or compliance with this mandatory informal dispute resolution process is at issue, it may be decided by a court of competent jurisdiction at either party's election, and any formal dispute resolution proceeding shall be stayed pending resolution of the issue. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration or the assessment or payment of arbitration fees. You or we may also elect to raise non-compliance with this informal dispute resolution process and seek relief in arbitration.
Arbitration Procedures - Arbitration shall be administered by the American Arbitration Association (“AAA”), pursuant to the most-current AAA Consumer Arbitration Rules, and conducted by a single, neutral arbitrator. The AAA Rules, fee information, forms and instructions to initiate arbitration are available at https://www.adr.org/. You and YOKE agree that it is a material breach of these Terms to seek to initiate the arbitration with any administrator other than AAA (or an alternative administrator agreed to by the parties).
The demand for arbitration must be personally signed by the party initiating arbitration (and their counsel, if represented). By signing the demand for arbitration, a party (and their counsel, if represented) certifies that they have complied with (a) the mandatory notice process described in Section B above, and (b) all of the requirements of Federal Rule of Civil Procedure 11(b), including that the claims and relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or applicable federal or state law against all represented parties and counsel as a court would. If you are initiating arbitration, you shall serve the demand for arbitration on YOKE by mail to 3405 Piedmont Rd NE STE #150 Atlanta, GA 30306, Attention: CEO. If the YOKE is initiating arbitration, it shall serve the demand for arbitration by mail or email to the most recent contact information that you have provided to YOKE.
Claimant can choose to have the arbitration conducted by a phone or video hearing or solely through written submissions except that if the claimant seeks more than $10,000 or injunctive relief, the respondent shall have the right to elect an in-person, video, or phone hearing. You and we reserve the right to request a hearing in any matter from the arbitrator. You and YOKE’s representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually reasonably convenient location.
An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
Unless both you and the YOKE agree otherwise, and to the fullest extent permitted by applicable law, you and YOKE agree that each may bring claims against the other only in your or our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both you and YOKE agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. If this prohibition is found to be unenforceable as to your Dispute, then the entirety of this Arbitration Agreement shall be null and void, and neither YOKE nor you shall be entitled to arbitrate the Dispute and it shall instead proceed in a court of competent jurisdiction consistent with the remainder of these Terms.
Arbitration Costs - Payment of arbitration fees will be governed by the applicable AAA Rules and fee schedule. You and YOKE agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration, and agree to work together in good faith to ensure that arbitration remains economical and cost-effective for all parties.
Additional Procedures for Mass Arbitration - If 25 or more individuals submit Notices of Dispute or attempt to initiate arbitrations with YOKE raising similar claims, and counsel for the individuals bringing the claims are the same or coordinated for these individuals (“Mass Filing”), you and YOKE agree that if the claims are not resolved and proceed to arbitration, these additional procedures shall apply, and the resolution of your Dispute might be delayed and ultimately proceed in court if not resolved through the process set forth below. The AAA Mass Arbitration Supplementary Rules shall apply to the extent they are not inconsistent with this paragraph.
The parties agree that throughout this process, their counsel shall meet and confer in an effort to informally resolve the Disputes, streamline procedures, address the informal exchange of information, modify the number of Disputes to be adjudicated and to promote efficiency, conservation of resources, and the resolution of claims.
If your claim is part of a Mass Filing, any applicable limitations periods (including statutes of limitations) shall be tolled for your Dispute from the time that the Mass Filing is first submitted to AAA until your Dispute proceeds in arbitration or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this Section.
Counsel for the individuals and counsel for YOKE shall each select 5 cases (per side) to proceed as cases in individual arbitration proceedings as part of an initial staged process. Alternatively, either side’s counsel may elect to have their 5 cases selected randomly by the AAA. The number of Disputes to be selected to proceed as part of this initial staged process can be increased by agreement of counsel for the parties. The parties will either agree that the staged arbitrations will take place in Fulton County, Georgia, or will meet and confer in good faith to arrange for a mutually convenient location or manner for the arbitration of Disputes selected for this initial staged process to take place. The AAA will determine a place for the staged process if the parties cannot reach agreement within thirty (30) days. No other cases may be filed in arbitration or deemed to have been filed in arbitration, nor shall any arbitration fees be assessed or collected in connection with those claims by AAA until they are selected to proceed to individual arbitration proceedings as part of a staged process.
In addition to any mediation required by AAA, if the parties are unable to resolve the remaining cases after the conclusion of the first stage of arbitration proceedings, the parties shall participate in a mediation session before a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes. If the parties are unable to resolve the remaining claims within thirty (30) days of the close of mediation, then Counsel for the individuals and counsel for YOKE shall each select another 5 cases (per side) to proceed in individual arbitration proceedings as part of a second staged process. If the parties are unable to resolve the remaining cases after the conclusion of the second stage of arbitration proceedings, the parties shall participate in a second mediation session before a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes. Upon the conclusion of the second mediation session, any Disputes part of the Mass Filing that are not settled or withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Terms. Notwithstanding the foregoing, counsel for the parties may mutually agree to proceed with the adjudication of some or all of the remaining disputes in arbitration and a second mediation session. Moreover, for any mediation, YOKE shall pay the mediation fee for the first day; if the parties agree to continue mediation past one full day, the mediator will determine payment of fees for successive days needed.
A court will have the authority to enforce these mass arbitration procedures and, if necessary, to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees.
The Additional Procedures for Mass Arbitration set forth herein and each of its requirements are essential parts of the Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that this section applies to your Dispute and is not enforceable, then your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of the Terms.
Class Action Waiver - TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AND THE YOKE WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION IN ARBITRATION OR IN LITIGATION IN COURT. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.
Jury Trial Waiver - TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AND THE YOKE WAIVE THE RIGHT TO A JURY TRIAL.
Governing Law
These Terms are governed and construed in accordance with the laws of the State of Georgia, excluding its conflicts of laws rules. Except as provided in Section 8 (Disputes) of these Terms, you expressly agree that the exclusive jurisdiction for any claim or dispute under these Terms and/or your use of the Services resides in the courts located in Fulton County, Georgia, and you further expressly agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or action.
Indemnity
You agree to indemnify, defend and hold harmless YOKE, and its subsidiaries, affiliates, officers, directors, employees, agents, contractors, subcontractors, licensors, suppliers, and third-party service providers from all losses, liabilities, expenses, damages, and costs, including reasonable legal fees, that arise from:
Your use of, or inability to use, our Services;
Your violation of these Terms;
Your violation of any rights, including intellectual property rights, of another party, including other users of the Services;
Your violation of any applicable laws, rules, or regulations.
We reserve the right to exclusive control over the defense of a claim covered by this clause. If we use this right, then you agree to help us in our defense.
Warranty disclaimer
Your use of the Services is at your risk. Neither YOKE nor any other party involved in creating, producing, or delivering the Services is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Services. OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OF USE, YOKE DOES NOT MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DO NOT MAKE ANY COMMITMENTS ABOUT THE CONTENT OF THE SERVICES, THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, THAT THE SERVICES WILL BE FREE FROM ERRORS, VIRUSES, BUGS OR OTHER HARMFUL COMPONENTS, OR THE RELIABILITY, COMPLETENESS, SECURITY, QUALITY, ACCURACY, AVAILABILITY, OR APPLICABILITY TO YOU OF THE SERVICES, ANY CONTENT PROVIDED ON THE SERVICES, OR ANY SERVICES OFFERED BY YOKE VIA THE SERVICES OR ELSEWHERE ONLINE OR OFFLINE. THERE MAY BE DELAYS, OMISSIONS, INTERRUPTIONS, AND INACCURACIES IN THE CONTENT OR OTHER MATERIAL MADE AVAILABLE THROUGH THE SERVICES. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE SERVICES IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARISING FROM USE OF OUR SERVICES. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.
Limit of liability
YOKE AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUBCONTRACTORS, LICENSORS, SUPPLIERS, AND THIRD-PARTY SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY CAUSED BY YOUR USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT,
DELAY IN OPERATION OF TRANSMISSION, COMPUTER VIRUS, OR LINE FAILURE. YOKE AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUBCONTRACTORS, LICENSORS, SUPPLIERS, AND THIRD-PARTY SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SERVICES, EVEN IF THERE IS NEGLIGENCE BY YOKE OR IF YOKE OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BOTH. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF YOKE ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES EXCEED THE GREATER OF THE AMOUNT YOU PAID USE TO USE THE APPLICABLE SERVICES IN THE PAST TWELVE (12) MONTHS, OR $500.
Other terms
These Terms and any referenced policies are the entire agreement between you and us, and supersede all prior agreements. If any provision of these Terms is determined to be unlawful, void, or unenforceable, then that provision shall be modified to the extent necessary to enforce it. If such provision cannot be modified, it is severed from these terms, and all other provisions remain in force. If either party fails to enforce a right provided by these terms, it does not waive the ability to enforce any rights in the future.
We may sometimes make changes to these Terms. If we make material changes that adversely affect your rights, then we will let you know before the changes come into effect. Continuing to use the Services after a change means you expressly accept and agree to the new terms or policies.
Contact information
These terms are an agreement with YOKE Global Inc., 3405 Piedmont Rd NE STE #150 Atlanta, GA 30305. If you use accessibility tools and have questions or concerns, please contact us at info@yoketeam.com.
California Notice - The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.
Version Date for Terms: October 14th, 2025